Website Terms and Conditions
Welcome to the www.laurenceking.com website (the Website). These Terms and Conditions set out the basis upon which Laurence King Publishing Limited (we, us, our) make the Website available to you (the Terms).
Please read these Terms carefully. By using the Website you will be deemed to have agreed to these Terms and when you agree to buy books and other products on the Website you will be doing so in accordance with these Terms. If you do not agree to these Terms please do not use the Website. We may change these Terms from time to time by posting changes on the Website.
This version of these Terms is dated 21st May 2018. If anything is not clear or you require further information please email us at enquiries@laurenceking.com or call us on 020 7841 6900.
A. Use of the Website
1 Costs and payment
1.2 You must pay for all telecoms services, computer equipment and software necessary to connect to and use the Website which you must obtain from other suppliers. We do not have control over, or responsibility for, such suppliers.
1.2 We provide most of the Website on an open access basis but you may need to register and/or pay to use some areas. You promise that all registration and payment information you provide shall be accurate. It is important that we keep our records accurate and up-to-date so do please inform us as soon as you can if any information you have provided to us needs updating.
1.3 It may be necessary for us to refuse some applications e.g. to prevent fraud.
2. Registration
2.1 Any username, password and/or other access control for the Website or certain parts of it which we issue, or you generate, (Passwords) are for your personal use only. You must not tell your Passwords to anyone else or allow anyone else to use them. You must not use anyone else’s Passwords. You must tell us if you think your Passwords are no longer confidential. If you do, or if we believe it to be necessary, we may issue you with replacement Passwords.
2.2 Maintaining the security and integrity of the Website is necessary to enable all our users to use it safely and effectively. You agree not to abuse the access/registration process. You may be held responsible for any misuse including if you do not take reasonable care in protecting your Passwords.
B. Buying from the Website
1. The Contract between you and us
1.1 These Terms govern all Website transactions for the sale of goods by us to you. By placing an order with us through the Website you are agreeing to be bound by these Terms. Please read them carefully.
1.2 When you place an order to purchase goods from the Website, and our third party payment processor has approved your payment details, we will confirm that your order has been received by sending an acknowledgement e-mail to you at the e-mail address you provided in your order.
1.3 When we dispatch your goods, we will send you a confirmation email to you at the e-mail address you provided in your order and this will be our acceptance of your order which brings into existence a legally binding contract between us subject to and in accordance with these Terms (the Contract).
2. Prices and availability
2.1 The price payable for and availability of goods will be as stipulated on the Website at the time you place your order. The price is inclusive of VAT in the United Kingdom and European Union. Our delivery charges are extra as also shown on the Website at the time you place your order. If your order is to be delivered to an address outside the United Kingdom and European Union you may have to pay additional import duties, taxes and charges.
2.2 We always try to ensure that the prices, charges and availability published on the Website are accurate, but we will need to check the prices, charges and availability of your order. We will inform you by email if our actual prices and charges are different from those stated in your order and if the availability of the items you have ordered has changed. If our actual prices or charges are higher than those in your order, you can cancel your Contract if you wish and if our actual prices and charges are lower, we will charge you the lower amount. We will inform you by email if any item you have ordered is unavailable or we cannot process some or all of your order for any other reason, for example if there was a problem with your payment method, and we will cancel your Contract unless you and we agree otherwise.
2.3 If you or we cancel some of all of your Contract in accordance with Clause B.2.2 we will refund to you the relevant amount of any payment received within 14 days using the same means of payment.
2.4 You promise that all details you provide to us when you place your order will be genuine, that any credit or debit card or other payment facilities you use belong to you, and that there are sufficient funds or credit facilities to cover the price of the items you order. We and our third party payment processor reserve the right to carry out reasonable checks and obtain appropriate validation of your order details.
2.5 You must be over eighteen years of age to make a purchase from the Website.
2.6 Sales from the Website are for consumer use only and not for commercial resale or other business purposes and we may limit volumes of products sold to each buyer accordingly.
2.7 Information for trade and commercial purchases and enquiries is set out on the Website.
3. Your right to cancel
3.1 If you are a resident of the the United Kingdom or the European Union/EFTA you have the right to cancel you Contract within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which you acquire (or a third party other than the carrier and indicated by you acquires) physical possession of the goods OR if you have ordered multiple goods and we have delivered them separately, the last good.
3.2 To exercise the right to cancel, you must inform us at enquiries@laurenceking.com of your decision to cancel this agreement by a clear statement (e.g. by a letter sent by post, fax or e-mail). You may use the model cancellation form below, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send the communication concerning your right to cancel before the cancellation period has expired. The right of cancellation does not apply to certain products which include: the delivery of sealed audio recordings if unsealed by you after delivery and the supply of personalised products.
3.3 EFFECTS OF CANCELLATION: If you cancel your Contract as set out above in Clause B.3.2, we will reimburse to you all payment received from you, including the cost of delivery. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you (see Clause B.3.5 below). We will make the reimbursement without undue delay and not later than: (a) 14 days after the day we receive back from you any goods supplied; or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods; or (c) if there were no goods supplied 14 days after the day on which we are informed about your decision to cancel your Contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. You shall send back the goods or hand them over to us at Laurence King Publishing, 361-373 City Road, London, EC1V 1LR without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this Contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
3.4 Please note that you will have to bear the direct cost of returning the goods.
3.5 You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods (e.g. by examining them only as you would in a bookshop).
Model cancellation form
To [ ] OR [ ].co.uk
I/We[*] hereby give notice that I/we[*] cancel my/our contract of sale of the following goods, [*]
Ordered on [*]/received on, [*]
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate
3.6 In addition to any right to cancel you may have above, you may return any item to us within a reasonable period after it was delivered to you because it is defective or because we sent it to you in error and we will refund the price of that item, any delivery charges for that item, and the reasonable costs of returning it to us. We are under a legal duty to supply to you goods that are in conformity with our Contract with you. Whenever you return an item to us we may examine it to check whether it is actually defective or was sent in error.
3.7 Without limitation of your above cancellation rights, it will help us process your returns more quickly if you include the packing slip and a brief written explanation of the reason for the return with each returned item. We also recommend that returns should be sent by recorded delivery post. All returns should be sent to Laurence King Publishing, 361-373 City Road, London, EC1V 1LR.
3.8 If you have any questions about delivery, cancellation rights or refunds please contact enquiries@laurenceking.com. If you are a UK consumer you could contact your local citizen’s advice bureau for more information about the law.
4. Delivery of goods to you
4.1 We will deliver the goods ordered by you to the address you gave us for delivery at the time you make your order. We will always try to deliver your goods within 28 days but delivery times are sometimes outside of our control. So any dates we give you for delivery are approximate only. Please treat them as such. We cannot be responsible for any loss or disappointment caused by delays.
4.2 Please refer to our estimated delivery times [LINK]. If we fail to deliver within 28 days or (if you have agreed to a pre-order) a later publication date, whichever is the latest, and you and we do not agree an extension, you may cancel your order by contacting us at enquiries@laurenceking.com.
4.3 We normally deliver all items in a multiple product order together but we may split your order into separate deliveries if that allows us to deal with your order more efficiently and effectively.
4.4 You will become the owner of the goods you have ordered once they have been delivered to your specified delivery address provided that your payment has been authorized and cleared. In any event, once the goods have been delivered to you they will become your responsibility and we no longer have any responsibility for taking care of the goods from that point.
5. Payment information
5.1 The forms of payment we accept through our third-party payment processor are set out on the Website and, unless otherwise agreed with us, you must pay at the time you send us your order.
5.2 All payments on the Website are taken and processed directly by our third-party payment processor and we do not process or store your credit or debit card or other payment details.
5.2 For more information please review our third-party payment processor’s terms and privacy policy https://www.worldpay.com/uk/terms-conditions; https://www.worldpay.com/uk/privacy-policy
C. Accuracy of Information and Liability
1. Accuracy
1.1 We try to ensure that any information and material on the Website is accurate, but we cannot promise that any information or material is always accurate, up to date or complete – especially where it is provided to us by third parties. All drawings, images, descriptive material, specifications and advertising on our web site are for the sole purpose of giving an approximate description of the goods in order to assist your purchasing decision. All goods advertised are subject to availability.
1.2 If you find any inaccurate, out of date or incomplete information or material on the Website, or if you suspect that something is an infringement of intellectual property rights or otherwise unlawful or inappropriate, please let us know immediately by contacting enquiries@laurenceking.com
2. Liability
2.1 Subject to Clauses C.2.2 and C.2.3 below, we will shall not be responsible for any loss or damage you may suffer if this was: (a) not caused by any breach or failure by us; (b) not reasonably foreseeable to both you and us at the date we entered into an agreement with; or (c) caused by events which neither we nor our suppliers could have foreseen or forestalled even if we or they had taken reasonable care.
2.2 As the Website is for consumer use only we shall not be liable for any loss of revenue, profits, sales, commercial opportunity, anticipated savings, wasted expenditure, data or goodwill or any business-related damages, costs or losses.
2.3 We do not limit or exclude any liability we may have to you for death or personal injury caused by our negligence or for fraud or any liability which cannot be limited or excluded.
D. General
1. General Provisions
1.1 If you breach any of these Terms and we do not take any action against you, we may still take action against you later or if you breach the same Term on another occasion or if you breach a different Term.
1.2 If any provision of these Terms (for any reason) is held to be unenforceable, illegal or invalid in some way, the unenforceable, illegal or invalid provision will not affect the remainder of these Terms and they will continue in full force and effect.
1.3 We intend to rely upon the written terms set out in these Terms (as may be amended in accordance with the opening paragraph above and subject to any additional terms you and we agree to on the Website) as the entire understanding between us relating to the Website and any Contract. If you and we agree any other changes, please make sure that you request that these are confirmed in writing. That way we can avoid any problems surrounding what we or you are expected to do in relation to your order.
1.4 Only you or us have the right to enforce any provision under these Terms.
1.5 We may transfer our rights and obligations under these Terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under this Agreement. We will wherever possible provide you with prior notice of this.
2. Governing law and disputes
2.1 These Terms are governed by English and Welsh law and you and we agree to submit to the non-exclusive jurisdiction of the English and Welsh courts. This means that if you or we are able to bring a legal action relating to these Terms an acceptable court to do this would be a court located in England and Wales, but you or we may also elect to bring an action in another country if this is accepted by its courts. If you are a consumer in the European Union such a court is likely to be your country of residence. In the latter case English law will still apply subject to any mandatory local law applicable in your country.
2.2 If you are not happy with the way we deal with any disagreement you and we may agree to refer the matter to mediation but you and we are not restricted from bringing court proceedings. The European Commission provides for an online dispute resolution platform, which you can access here: http://ec.europa.eu/consumers/odr/. If you would like to bring a matter to our attention, please contact us
