Frequently asked questions:
Q: I made an order on your website and l haven’t received it yet. When can I expect it?
A: We aim to deliver all orders in the UK within 3-4 working days, and 10-15 working days for international deliveries. International deliveries are sent by standard airmail. If you are ordering multiple books, they may arrive in separate packages. If you have any queries on the shipping status of your order, please contact firstname.lastname@example.org.
Q: I’m trying to order an item but my country isn’t appearing in the delivery form. What is the best way to order my desired item?
A: Please visit Laurence King US https://www.laurenceking.com/us/for delivery to:
Central and South America (excluding Belize, Suriname and Guyana), Canada, Cuba, Dominican Republican, Guadeloupe, Haiti, Martinique, Mexico, Puerto Rico, Saint Barthelemy, Saint Martin (Dutch part), Saint Martin (French part) and United States of America.
Please visit Laurence King Verlag https://www.laurencekingverlag.de for delivery to:
Austria, Germany and Switzerland
Please visit BIS Publishers BISPublishers.com for delivery to:
Please visit Laurence King https://www.laurenceking.com/for all other countries, if you are still having issues with ordering please e-mail email@example.com.
Q: I have received a faulty item, who can I contact about getting a replacement?:
A: We’re sorry to hear that you’ve received a missing or faulty item, please contact firstname.lastname@example.org to arrange a replacement, refund or store credit.
Q: I’m a professor and would like to review one of your textbooks with a view to recommending it to my students. How can I arrange this?
A: We’d be happy to send you a copy, please head to https://www.laurenceking.com/student/inspection-copy-request/ and complete the inspection copy request form or email email@example.com
Q: I have one of your textbooks and would like it in a different format for myself or my students?
A: We’d be happy to provide you with this, please e-mail firstname.lastname@example.org to request ebook versions of any of our textbooks.
Q: I have purchased one of your titles and the book states there are free downloads and extras on your website. Where do I find them?
A: Please go to our website, search for your product and head to the Downloads and Extras tab. If the materials you require are missing, please contact email@example.com with your enquiry.
Q: I’m an author/agent/illustrator and I’m interested in getting work commissioned by Laurence King. Where can I find out more information?
A: Please head over to Getting Published to find out more about our commissioning process.